At Christmas Loft Shop, we’re dedicated to making your holiday experience as magical as the twinkling lights on your Christmas tree. From our carefully curated Department 56 villages to our festive ornaments, we want every aspect of your shopping to sparkle with joy.
Shipping Information
Order Processing
Our workshop elves work diligently to prepare your holiday treasures:
- Processing Time: 1-2 business days
- Processing Note: Orders placed on weekends or holidays will be processed the next business day
Shipping Methods & Delivery Times
Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipping
- Best For: Faster delivery needs
Free Shipping
- Carrier: EMS
- Delivery Time: 15-25 business days after shipping
- Requirement: Orders of $50 or more
- Perfect For: Budget-conscious shoppers who can wait a little longer
Shipping Areas: We ship worldwide, excluding some Asian countries and remote regions. Contact us if you’re unsure about delivery to your location.
Returns & Exchanges Policy
Important: We accept returns and exchanges within 15 days of your receipt of items.
Return Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition as received
- In its original packaging with all tags attached
- Returned within 15 days of delivery
Non-Returnable Items
Due to the delicate, collectible, or personalized nature of certain items, the following cannot be returned or exchanged:
- Christmas Lights (opened packages due to electrical safety concerns)
- C7 Bulbs & Cords (electrical components for safety reasons)
- Personalized Items including “Baby’s First Christmas” ornaments
- Opened Cards & Calendars
- Department 56 Collectibles removed from original packaging
Return & Exchange Process
Step 1: Contact Us
Email our customer service elves at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
Step 2: Receive Authorization
We’ll respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and return instructions.
Step 3: Package Your Item
Carefully repackage the item in its original packaging with all included materials. Include a copy of your order confirmation.
Step 4: Ship Your Return
Send the package to our holiday headquarters:
Christmas Loft Shop Returns
8673 Burkitt Place Dr
Nolensville, TN 37135, USA
Step 5: Processing
Once we receive your return, we’ll inspect the item and process your refund or exchange within 3-5 business days.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (such as shipping the wrong item or a defective product). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refund Information
Refund Timeline: Once your return is received and inspected, we’ll send you an email notification. If approved, your refund will be processed within 3-5 business days.
Payment Method: Refunds will be automatically applied to your original method of payment through our secure payment partners (Visa, MasterCard, JCB, or PayPal).
Important Note: Depending on your credit card company or PayPal account, it may take additional time for the refund to appear on your statement—typically 5-10 business days after we process the refund.
Exchange Requests
For exchanges, the process is similar to returns. Please indicate in your email whether you would like to exchange for a different item or size (if available).
- If the exchange item costs more than the returned item, you’ll need to pay the difference
- If it costs less, we’ll refund the difference
Return Request Template
Copy and paste this template into your email to [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Christmas Loft Shop Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Item(s) to Return/Exchange: [Product Name(s) and Quantity]
Reason for Return/Exchange: [Please provide details]
I have reviewed the return policy and confirm that the item(s) are in original condition and packaging.
Please provide instructions for returning the item(s) and any RMA number required.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number – Optional]
Need Help with Your Return?
Our customer service elves are here to make your return experience as joyful as hanging Christmas stockings by the fireplace!
Email: [email protected]
Address: 8673 Burkitt Place Dr, Nolensville, TN 37135, USA
Response Time: We typically respond within 1-2 business days
From our Christmas family to yours, we thank you for choosing Christmas Loft Shop for your holiday celebrations. We’re committed to ensuring your experience with us is filled with the same magic and joy that our Department 56 villages and twinkling lights bring to homes worldwide.