Privacy Policy

Last Updated: December 2023

Welcome to Christmas Loft Shop, where we cherish the magic of the holidays and value your trust as much as we value our exquisite Christmas collections. Just as we carefully curate our Department 56 villages, twinkling lights, and precious ornaments, we are equally dedicated to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website at christmasvillageus.com.

1. Information We Collect

To make your shopping experience as joyful as hanging stockings by the fireplace, we collect certain information:

• Personal Information: When you make a purchase, we collect your name, email address, shipping address, and payment details through our secure payment processors (Visa, MasterCard, JCB, PayPal).
• Order Information: Details about the products you order, such as Department 56 collectibles, Christmas lights, or personalized Baby’s First Christmas ornaments.
• Technical Information: Your IP address, browser type, and device information to enhance your browsing experience.
• Communication Data: Any messages you send to our customer service elves at [email protected].

2. How We Use Your Information

We use your data with the same care we give to our delicate Christmas ornaments—gently and securely:

• To process your orders and deliver your festive treasures worldwide (excluding some remote areas and parts of Asia).
• To provide customer support and answer your questions about payments or products.
• To improve our website and tailor it to the needs of Christmas enthusiasts, collectors, and families.
• To send you updates about new collections (like Department 56 Harry Potter or Grinch villages) if you’ve opted in, though we respect your inbox as much as we respect your privacy.

3. Data Sharing and Disclosure

We treat your data like a precious heirloom and only share it when necessary:

• Service Providers: We work with trusted partners for payment processing (e.g., PayPal), shipping, and website operations. These partners are bound by strict confidentiality agreements.
• Legal Requirements: We may disclose information if required by law, such as to comply with a subpoena or similar legal process.
• Business Transfers: In the event of a merger or sale, your data may be transferred, but we will ensure it remains protected under this policy.

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your payment information is handled with the same security as our most fragile Christmas decorations:

• We use encrypted payment gateways that adhere to industry standards (like SSL technology) to protect your financial data.
• Your full payment details are never stored on our servers—they are processed securely by our trusted payment partners.
• Data is stored on secure servers, and we implement reasonable measures to prevent unauthorized access.
• While we strive to protect your data, no method of transmission over the internet is 100% secure, but we work tirelessly to safeguard it.

5. Your Rights

As a valued member of our Christmas community, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct any inaccurate information.
• Deletion: Request deletion of your data, subject to legal obligations.
• Opt-Out: Unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails.
• Objection: Object to certain uses of your data, such as for direct marketing.

To exercise these rights, contact us at [email protected]. We will respond within 30 days, just as promptly as we process your orders from Nolensville, Tennessee.

6. Cookies and Tracking Technologies

Like the twinkling lights on a Christmas tree, cookies help our website shine brighter for you:

• What We Use: Cookies, web beacons, and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic.
• Purpose: These tools help us understand how customers interact with our site (e.g., which products like Christmas Stockings or C7 Bulbs are popular) and improve our services.
• Control: You can manage cookie preferences through your browser settings. Note that disabling cookies may affect site functionality.

We do not use tracking technologies for intrusive advertising or to share your data with unauthorized third parties.

7. International Data Transfers

We serve customers globally (excluding some areas in Asia and remote regions), and your data may be processed in the United States or other countries where our service providers operate. We ensure these transfers comply with applicable laws, such as the GDPR for European customers, to protect your privacy.

8. Children’s Privacy

Our website is not directed at children under 13, and we do not knowingly collect their data. If you believe a child has provided us with information, please contact us immediately.

9. Changes to This Policy

We may update this policy occasionally to reflect changes in our practices or laws. The “Last Updated” date at the top will indicate revisions. Continued use of our site after changes constitutes acceptance of the updated policy.

10. Contact Us

Thank you for trusting Christmas Loft Shop with your holiday celebrations. From our family to yours, we wish you a season filled with joy and magic!