Welcome to the Christmas Loft Shop FAQ page! We’re here to help you with any questions about our magical Christmas products, delivery, payments, and more. Our goal is to spread Christmas cheer worldwide, one delivery at a time. Below, you’ll find answers to common queries. If you need further assistance, our friendly customer service elves are just an email away!
Product Questions
What types of products do you offer?
We specialize in a wide range of Christmas decorations, including Department 56 villages (like A Christmas Story, Dickens, Grinch, Harry Potter, and more), Christmas lights, stockings, ornaments, cards, calendars, and themed items for animals, birds, cats, and dance enthusiasts. Our collections are perfect for collectors, families, and anyone looking to add a touch of magic to their holiday celebrations!
Are your products suitable for international customers?
Absolutely! We serve Christmas lovers globally, with products designed to bring joy to collectors in Europe, North America, Australia, and beyond. However, we currently cannot deliver to some remote areas and locations in Asia. Feel free to contact us for specific details about your region.
Do you have items for baby’s first Christmas?
Yes! We offer a special “Baby’s First Christmas” category with adorable ornaments and decorations to commemorate that precious milestone. It’s a wonderful way to start a new family tradition.
Delivery & Shipping
How long does order processing take?
All orders are processed with holiday efficiency within 1-2 business days from our headquarters in Nolensville, Tennessee.
What are your shipping options and costs?
We offer two shipping methods to fit your holiday timeline:
– Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 days after shipping. Perfect for eager collectors!
– Free Shipping: Available for orders of $50 or more, using EMS, with delivery in 15-25 days after shipping. Ideal for planning ahead or international customers.
– Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 days after shipping. Perfect for eager collectors!
– Free Shipping: Available for orders of $50 or more, using EMS, with delivery in 15-25 days after shipping. Ideal for planning ahead or international customers.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can follow your Christmas treasures on their journey to your home!
Do you deliver to all countries?
We’re proud to deliver worldwide, but we exclude a few remote areas and locations in Asia. Contact our customer service team to check availability for your region.
Payments
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are secure, ensuring a safe shopping experience.
Is my payment information secure?
Yes, we use trusted payment gateways to protect your data. Your financial information is handled with the same care as our Christmas decorations!
Returns & Exchanges
What is your return policy?
We want every decoration to bring you joy! If you’re not completely delighted, you may return items within 15 days of receipt. Please contact our customer service team at [email protected] to arrange your return.
Are there any exceptions for returns?
Returns are generally accepted for most items, but we recommend checking with our team for specific cases, such as personalized products or seasonal items.
Account & Support
How do I contact customer service?
Our customer service elves are always ready to help! Email us at [email protected] for any questions about deliveries, products, or returns.
Do I need an account to shop?
No, you can shop as a guest, but creating an account might make future orders faster and allow you to track your holiday collections more easily.
Thank you for trusting Christmas Loft Shop with your holiday celebrations! From our family to yours, we’re honored to help deliver the magic that makes your Christmas unforgettable.
Christmas Loft Shop | 8673 Burkitt Place Dr, Nolensville, US 37135 | Email: [email protected]